RetroFrame
Help for your
little memories.
Need a hand with RetroFrame? Start with the common questions below, or send us a note and we’ll help you out.
Private by design. Here when you need us.
The essentials
Simple answers for the things you may need most.
Contact support
Tell us what happened and which iPhone and iOS version you use.
retroframe.support@gmail.comPrivacy, explained
See what RetroFrame stores, how iCloud sync works, and what stays private.
Open privacy policy →iCloud sync
Keep iCloud Drive available and use the same Apple Account on your devices.
No RetroFrame account neededA tiny guide
Where are my memories stored?
RetroFrame keeps your memories on your device. If iCloud is available, they also sync through your private iCloud database so they can be restored on devices using the same Apple Account.
Why is a photo not appearing in the widget?
Widget photos are optional and disabled by default. Open RetroFrame Settings and enable photos in widgets. If a widget is already on your Home Screen, it may need a short moment to refresh.
Why can’t RetroFrame find my location?
Location is always optional. Check that Location Services are enabled for RetroFrame in iPhone Settings, then turn on “save this place” while adding a frame.
How do I change or disable the reminder?
Open RetroFrame Settings, then use the reminder controls. You can choose a time or turn reminders off completely. iPhone notification permission must also be enabled.
What happens if I delete a memory?
Deleting a memory removes it from the app and, when iCloud sync is enabled, from your private CloudKit data. This action cannot be undone.
Does Face ID give RetroFrame my face data?
No. Face ID is handled entirely by iOS. RetroFrame only receives whether authentication succeeded or failed.